Can I change or cancel a reservation?

If you need to cancel your reservation or make changes to it, you can do so easily by going to the “My Reservations” tab and logging in using the reservation number and the e-mail address used for making the reservation. If the reservation was made by invoice, a new invoice or credit note resulting from the cancellations or changes may be sent to the contact person specified in the reservation.

You have a right to change or cancel your reservation at no cost by doing so at least 24 hours before the arrival date, if you choose an Omena Hotels electronic gift card with a value equivalent to the price of your cancelled reservation as a form of compensation. You may also get a refund to your bank account or on your credit card. In this case, we will refund the price of the reservation minus reservation and processing fees (10% of the full price of the reservation, for a maximum of 10€). If the reservation was made by phone, we will also deduct phone reservation fees of 9€. Reservations cannot be changed or cancelled less than 24 hours before arrival. Different terms of reservation apply to groups. N.B.! Reservations made through Booking.com or another reservation channel must be changed or cancelled the same way the reservation was made.

 

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