Customer service
Have a question?
Rooms
- Can two rooms be joined together?
- Does Omena provide Internet access?
- How many people can stay in a room?
- Are Omena hotel rooms non-smoking?
- Does Omena hotel provide cots?
- Is there a safety deposit box in the room?
- Is there a phone in the room?
- What comes with my room?
- How often are the rooms cleaned?
Booking and check-in
- How do I make a booking?
- How do I book a room using an Omena voucher?
- What if I haven’t got a personal ID number?
- How do I make a group reservation?
- Can I change or cancel my booking?
- Is it safe to give my personal details?
- Is it safe to enter my credit card number?
- Is it safe to pay by internet banking?
- Can I show up at an Omena hotel without having booked in advance?
- Can I make a booking for someone else?
- How long does it take to get my booking confirmation?
- How do I get my key?
- What time can I arrive and when do I have to check out?
Price
Problems
- What if other guests are making noise?
- What if my door code doesn’t work?
- I’ve lost my door code. How can I get a new one?
- How do I get help if there is a problem?
- What do I do if I have left something in my room?
Practical
- Where do I get breakfast?
- Do Omena hotels have their own parking for hotel guests?
- Can I leave my luggage at the hotel?
- Can minors stay at Omena hotels?
- Can I bring my pet with me to an Omena hotel?
About Omena Hotels
Contact us
Finland
Customer service
info@omenahotels.com
Feedback and complaints
palaute@omenahotels.com
Group reservations
groupreservations@omenahotels.com
Marketing
marketing@omenahotels.com
Customer service and booking
+358 20 7716 555
Weekdays 9 am - 4 pm.
€9/booking.Regular charges apply.
24-Hour Help Desk
+358 20 7716 555
For guests arriving or staying at the hotel. Regular charges apply.
Sweden
Customer service
info@se.omenahotels.com
Feedback and complaints
feedback@se.omenahotels.com
Group reservations
groupreservations@se.omenahotels.com
Marketing:
marketing@se.omenahotels.com
Customer service and booking
+46 10 470 5550
Weekdays 9 am - 4 pm.
€9/booking.Regular charges apply.
24-Hour Help Desk
+46 10 470 5550
For guests arriving or staying at the hotel. Regular charges apply.
Denmark
Customer service
info@dk.omenahotels.com
Feedback and complaints
feedback@dk.omenahotels.com
Group reservations
groupreservations@dk.omenahotels.com
Marketing
marketing@dk.omenahotels.com
Customer service and booking
+45 4324 1525
Weekdays 9 am - 4 pm.
€9/booking.Regular charges apply.
24-Hour Help Desk
+45 4344 7042
For guests arriving or staying at the hotel. Regular charges apply.
Omena for business
Your ideal choice for business stays: located in the heart of the city, free wi-fi, plus no check-in and check-out.
Omena Deals
Offering comfort and quality for a very attractive price, Omena Hotels are always a great deal!
Customer Service
With a large bed and two full-size foldouts, all rooms will comfortably accommodate four people.
