Guest information
According to the Finnish law and Omena Hotels terms and…
Read moreWhy have I received two different room numbers?
Sometimes we may have to change an already booked room…
Read moreWhat if something is missing from the room, or something doesn’t work?
If after your arrival you notice something missing from the…
Read moreCan a person in a wheelchair stay at an Omena Hotel?
Omena Hotels have some wheelchair-accessible rooms, but these cannot be…
Read moreCan I stay at an Omena Hotel with a pet?
Omena Hotels do not have separate allergy rooms, so taking…
Read moreCan a minor stay at an Omena Hotel?
Yes, a minor is allowed to stay at an Omena…
Read moreCan I store luggage at the hotel?
Unfortunately, you cannot store luggage at hotels before the door…
Read moreAre there parking spaces for guests at Omena Hotels?
Omena Hotels do not have their own parking spaces. You…
Read moreWhat should I do if I’ve left something behind at the hotel?
Lost and found from Omena hotels is delivered once a…
Read moreWhere can I get help if I have any problems?
In non-urgent matters, you can contact us using the query…
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