If your door code doesn’t work, it’s usually due to entering the code too quickly or a misunderstanding, such as reservation for the wrong day, wrong hotel, too early arrival or too late departure. First check from your confirmation that the information is correct and that you have been given a five-digit door code. After that, calmly enter the door code into the device. If the red light is blinking, kindly wait a moment and try again.
If the problem continues, contact our customer service, tel. +358 600 555 222, or through the free phone in the lobby. The door code can be remotely activated without delay almost without exception.