The room number is sent 24h before the start of the reservation to the e-mail address given by the guest, and again 8h before the start of the reservation to the phone number given by the guest. Note that if the reservation was made through Booking.com, you can get the room information only if the reservation has been confirmed by Omena Hotels. You can also check your room number at the Omena Hotels web site through the “My Reservation” tab, when the start of the reservation is less than 24h away. Use your reservation number and the e-mail address used to make the reservation to log on to the service. If the e-mail address or phone number has been entered incorrectly, the information cannot be sent. If you still can’t find the information, you can contact our 24h customer service through the query form, by calling +358 600 555 222 or by using the free phone in the hotel lobby that will connect you directly to customer service.